- PRIVACY POLICY
- COOKIES POLICY
- ACCESSIBILITY
- CORPORATE SOCIAL RESPONSIBILITY & ENVIRONMENTAL POLICY
Legal
PRIVACY POLICY
Last updated: 17 March 2026
1. Who we are and what we do
Who we are
We are London & Regional Group (formerly “London & Regional Properties”, “L+R”, “we”, “us”, “our”). We are a limited company registered in England and Wales under registration number 02909660 and have our registered office at:
8th Floor, South Wing
55 Baker Street
London
W1U 8EW
We are registered with the Information Commissioner’s Office (“ICO”) in relation to our processing of Personal Data.
Certain hotels within the London & Regional Group portfolio operate through separate legal entities. Where this is the case, the relevant hotel entity acts as the data controller for personal data processed in connection with your stay, reservation or interaction with that property, including front-of-house services, guest services and on-property systems.
London & Regional Group provides centralised group services to hotels within the portfolio. This may include shared technology platforms, marketing systems, guest relationship management systems and corporate support functions.
Where London & Regional Group processes personal data through these systems, it may do so on behalf of the relevant hotel entity in order to support hotel operations and deliver services effectively.
What we do
London & Regional Group is an international property investment and hotel management group. We:
- Own, develop and manage commercial and residential property assets
- Operate and manage hotels and hospitality brands
- Provide accommodation, leisure, and associated services
- Manage tenant, supplier and investor relationships
Controller
Unless we notify you otherwise, London & Regional Group is the controller of the Personal Data processed under this notice. This means we decide what Personal Data to collect and how to process it.
2. Purpose of this privacy notice
This privacy notice explains what Personal Data we collect about you, how we use it, our lawful bases for processing, who we share it with, how long we retain it and your rights under data protection law.
3. Who this privacy notice applies to
This notice applies to you if:
- You visit our website
- You stay at or visit one of our hotels or properties
- You make a reservation or booking
- You are a tenant, occupier or leaseholder
- You are a supplier, contractor or consultant
- You enquire about our services
- You sign up to receive newsletters or marketing communications
- You visit one of our properties where CCTV operates
The following hotels currently operate within the Iconic Hotels & Resorts portfolio, which forms part of London & Regional Group. The relevant legal entity operating each property acts as the data controller for personal data processed in connection with stays or services provided at that hotel.
- The Lygon Arms
- The Mayfair Townhouse
- The Chelsea Townhouse
- 11 Cadogan Gardens
- Strand Palace
- The Lensbury Resort
- The Mole Resort
- Palm House
- Gran Marbella Resort & Beach Club
- Excelsior Venice Lido
- Cliveden House
- Chewton Glen
- Nobu London Portman Square
- Amu Restaurant Group
These hotels may share limited guest profile information with authorised hotels within the portfolio and London & Regional Group systems where necessary to manage reservations, recognise returning guests, provide consistent service and operate shared technology platforms.
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly.
‘Special Category Personal Data’ includes more sensitive Personal Data such as information relating to health. We only process Special Category Personal Data where necessary and permitted by law.
5. Personal Data we collect
The type of Personal Data we collect depends on your relationship with us and may include:
- Identity data (name, title, date of birth)
- Contact data (address, email, telephone number)
- Reservation and transaction data
- Payment information
- Profile and preference data (including dietary, religious or accessibility requirements)
- Where this information reveals Special Category Personal Data (such as health, disability or religious information), we only process it where necessary to meet guest needs or legal obligations and apply appropriate safeguards to protect it.
- Technical and usage data (IP address, browser type, analytics data)
- Marketing preferences
- CCTV footage
- Employment-related data (where applicable)
Personal Data may also include identity documents (e.g., passport or identity information for overseas guests), survey or contest participation data, subscription and interaction preference data, and behavioural data where you interact with our digital services
6. How we collect your Personal Data
We collect most Personal Data directly from you, including:
- When you make a booking or enquiry
- When you stay at our hotels
- When you enter into a tenancy or supplier agreement
- When you sign up for marketing communications
- When you visit our website
- When you interact with our digital services, emails or online advertising
We may also collect Personal Data from:
- Booking agents and travel platforms
- Payment providers
- Corporate clients
- Publicly available sources
- Analytics and marketing providers
7. Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows us to.
Categories of Individuals
Categories of Personal Data
Purpose of Processing
Lawful Basis
Retention Period
Hotel Guest
Identity, contact, reservation, payment, preferences
Manage reservations and stays
Contract
6 years for financial records; profile data retained in line with guest account activity
Hotel Guest
Preferences, stay history
Improve guest experience across portfolio through shared guest profile systems (including profile details, reservation history, preferences and service notes accessible to authorised hotels)
Legitimate Interests
Retained while account active and for defined period thereafter
Marketing Subscriber
Name, email, marketing preferences
Send newsletters and promotional material
Consent or Legitimate Interests (as applicable)
Until you withdraw consent or 2 years after last meaningful contact
Website User
IP address, analytics data
Improve website functionality and security
Legitimate Interests / Consent (cookies)
In accordance with cookie policy
Tenant / Occupier
Identity, contact, financial information
Manage tenancy agreements
Contract / Legal Obligation
Duration of tenancy + 6 years
Supplier / Contractor
Business contact details
Manage contractual relationship
Contract / Legitimate Interests
Duration of contract + 6 years
Visitor
CCTV footage
Safety, security and crime prevention across our properties
Legitimate Interests
Typically 30 days unless required for investigation
Where processing is necessary for the performance of a contract, we may be unable to provide services without the required information.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected and in accordance with legal, regulatory and accounting requirements.
8. Sharing your Personal Data
We may share your Personal Data with:
- London & Regional Group companies providing centralised services
- Hotel entities within our portfolio where necessary to deliver guest services and shared systems
- IT and system providers
- Payment processors
- Marketing service providers
- Professional advisers
- Regulatory or law enforcement authorities
We do not sell your Personal Data.
9. International Transfers
Your Personal Data may be processed outside the UK, including by technology, cloud hosting and marketing service providers located in the United States and other jurisdictions.
Where Personal Data is transferred outside the UK, we ensure appropriate safeguards are in place, including:
- Transfers to countries subject to adequacy regulations; or
- Entry into an International Data Transfer Agreement (“IDTA”) or equivalent safeguards with supplementary measures where required.
10. Marketing Communications
From time to time, we may contact you with details about our products and services which may be of interest to you. Where you have consented, we and our marketing partners may also use your information to deliver personalised advertising and to measure the effectiveness of our marketing campaigns.
You may unsubscribe at any time by:
- Using the unsubscribe link in our emails; or
- Contacting us directly.
We comply with applicable electronic marketing laws, including PECR.
11. Your rights and how to complain
You have the right to:
- Be informed
- Access your Personal Data
- Rectify inaccurate data
- Erase data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint
We may need to verify your identity before fulfilling your request.
You can lodge a complaint with the Information Commissioner’s Office at:
https://www.ico.org.uk (https://www.ico.org.uk)
Telephone: 0303 123 1113
12. Children’s Privacy
Our services are not directed at children. Where we knowingly collect Personal Data relating to children, we do so only with appropriate parental or guardian consent where required by law.
13. How to contact us and our Data Protection Officer
If you wish to contact us, please write to:
London & Regional Group
8th Floor, South Wing
55 Baker Street
London
W1U 8EW
Email: dpo@lrgroup.com
We have appointed a Data Protection Officer who can be contacted at:
dpo@evalian.co.uk (mailto:dpo@evalian.co.uk)
Please mark correspondence FAO “Data Protection Officer”.
15. Changes to this privacy notice
We may update this notice from time to time. The latest version will always be published on our website.
Last modified: 17/03/26
COOKIES POLICY
As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called 'cookies' on our website.
How We Use Cookies
"Cookies" are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details. Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
You can amend your cookie choices at the table below;
ACCESSIBILITY
Last updated: 2 January 2026
London and Regional Hotel Management Limited is committed to making their website accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA). This accessibility statement applies to the different page templates tested on this website.
London and Regional Hotel Management Limited is committed to making their website accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA). This accessibility statement applies to the different page templates tested on this website.
This website is run by London and Regional Hotel Management Limited. We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Compliance Status
London and Regional Hotel Management Limited is committed to making this website as accessible as possible for everyone, using the WCAG 2.2 guidelines. We aim to conform with AA level and we continue to assess our efforts to meet these WCAG 2.2 standards to improve all our users’ experience.
We know some parts of this website are not fully accessible:
- Some older PDF documents are not fully accessible to screen reader software
- Some of our online forms and interactive elements are difficult to navigate using just a keyboard
Commitment to improvement
We are committed to continually improving the accessibility of our website and welcome feedback on how we can better meet the needs of our users. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact: https://iconic-hotels-and-resorts/contact-us
CORPORATE SOCIAL RESPONSIBILITY & ENVIRONMENTAL POLICY
Everyone at London and Regional Hotel Management Limited is committed to sensitive custodianship and actively supporting the local environment and economy.
These key environmental and ethical initiatives are enshrined in our corporate social responsibility policy and implemented throughout our organisation:
- Minimising our environmental impact by reducing waste, improving energy efficiency, and conserving and recycling materials
- Emphasising integrity and respect for human rights and safety
- Nurturing the communities around us by sourcing quality local produce and helping protect their natural environment, prosperity, and amenities
- Encouraging our suppliers to adopt our positive environmental practices
- Conscientious stewardship of our estates, including monitoring flora and fauna, planting native species, developing wildlife habitats, and safeguarding areas of special interest
- Working with local schools and colleges to develop environmental awareness and best practice
- Supporting local charities and organisations with their environmental and ethical campaigns
- Ensuring everyone within our teams understands and contributes to our initiatives
- Encouraging clients using our meeting and conference facilities to support our schemes to give back to the community
- Communicating our CSR initiatives to guests as part of our commitment to continually enhancing our levels of service
Our Sustainability Ambitions
Climate & Environment
London and Regional Hotel Management Limited has set ambitions within the Climate theme that will:
- Organise the collection and monitoring of Scopes 1 & 2 GHG emissions
- Put in place processes for the collection of Scope 3 emission data
- Identify and set a Net Zero by 2050 target, and interim science-based emissions reduction targets
Within the Environment theme, the group will:
- Put in place environmental management practices in all hotels for the recording and management of water, food waste, recyclable and general waste, and single-use plastics
- Reduce deforestation and forest degradation from its direct operations and supply chain
- Formalise a policy for the management of hazardous waste
Social & Economic
London and Regional Hotel Management Limited has set ambitions within the Social theme to:
- Create and roll out a supplier code of conduct that lays out expected behaviours of suppliers regarding their conduct around Climate, Environmental, Diversity and Inclusion, Social, and Economic practices
London and Regional Hotel Management Limited has also identified ambitions within the Economic theme that look to:
- Create and publish a Modern Slavery Statement and human rights policy
- Review and update policies on anti-corruption and bribery
- Conduct a pay-gap analysis for each hotel not currently already performing one
- Formalise procedures for favourable payment terms for SME suppliers
Diversity & Inclusion
Within this theme, London and Regional Hotel Management Limited has set group ambitions over the next 12 months that focus on:
- Reviewing current policies and updating where necessary to ensure they are inclusive and equitable, including uniform policies and current procedures for discrimination, harassment, and bullying