Legal

Registered Company Name (Invoice name) London and Regional Hotel Management Limited
Registered Company Number 10526243
Registered Company Address 8th Floor, South Block, 55 Baker Street, London, W1U 8EW

Privacy Statement
The processing of your data is necessary for the purposes of the legitimate interests of London and Regional Hotel Management Limited. Our privacy statement outlines what this means in practice and explains how London and Regional Hotel Management Limited collects, stores, manages and protects your data.

The data we hold
If you are a guest or employee, most of the data we hold would have been provided by you. This includes but is not limited to:
- Your name, title, gender and date of birth
- Your home address, email address and telephone numbers
- Health information

Some of the personal data we hold about you has been provided by you during interactions with our employees namely:
- Updates to your contact details. Address, email and phone
- Records of verbal or email conversations/meetings, including personal and philanthropic interests
- Your family and partner/spousal details
- A record of the communications we have sent to you and any responses to such communications
- Your contact preferences
- Your current job title, employer and work email addresses
- Previous role(s) and job title

What we use your information for
Unless you have requested otherwise, the information you provide is used by the business, to communicate with you. These may include:
- Providing you with the services and information you have requested
- The promotion of benefits and services available to you
- The promotion of London and Regional Hotel Management Limited
- Distribution of business mailings (e.g. magazine, newsletters)

Data Sharing Across Our Hotel Portfolio

As part of our commitment to providing seamless service and personalised experiences, London and Regional Hotel Management Limited operates a shared guest profile database across all hotels and brands within our portfolio of hotels listed below:
- 11 Cadogan Gardens
- Chewton Glen
- Cliveden House
- Gran Marbella Resort & Beach Club
- Iconic Hotels & Resorts
- The Lensbury Resort
- The Lygon Arms
- The Mayfair Townhouse
- Nobu Hotel London Portman Square
- Palm House
- Strand Palace
- The Mole Resort
- Excelsior Venice Lido
- The Chelsea Townhouse
- Brussels Marriott Hotel Grand Palace
- Nobu Hotel Ibiza Bay
- Fairmont Monte Carlo
- Fairmont Royal Pavilion
- Tapatio Springs Hill Country Resort
- Waymore’s Guest House

This means that when you stay with any of our properties, certain personal information including your name, contact details (such as email address and phone number), reservation history, and any profile notes may be accessible to other hotels within our group.

This data sharing enables us to:
- Enhance your experience by recognising your preferences and past stays across all our properties.
- Facilitate efficient booking and check-in processes.
- Offer personalised promotions, loyalty rewards, and customer support.
- Manage our operations and security effectively.

Please rest assured that access to your information is strictly controlled and limited to authorised personnel only, in compliance with applicable data protection laws. If you have questions or wish to exercise your privacy rights regarding your personal data held across our portfolio, please contact us.

Data analysis and updating your contact details
To ensure that our communications are relevant to you and your interests, we may use tools that help us track whether the emails we send are opened and which links are clicked within a message. We may also track website visits and use analytical tools, such as Google Analytics, to use this information to improve our website.

Other websites
Our website may contain links to other websites. This privacy policy only applies to the data stored and processed by London and Regional Hotel Management Limited so when you link to other websites you should read their own policy.

How long is personal data held?
Personal data is held in line with our Records Management Policy and Schedule, which is available upon request.

Your right to make changes or ask us to stop using your data
You are in control of your data and have the right to opt-out of all or specific communications types at any point. You also have the right to request copies of the data we hold about you, to do so please submit a Subject Access Request to dataprotection@iconicluxuryhotels.com. Click here to view our data subject procedure and to download our data subject rights request form.

If you have a concern about how your data is being handled
You can contact the business via the contact page our website. In addition to this, you can raise any concerns directly with the Information Commissioner’s Office (www.ico.org.uk)

Changes to the Privacy Statement
In the interested of being transparent we may amend this Privacy Statement from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via the Iconic Hotels & Resorts website.

Further Information
If you have any questions which you feel have not been answered by this Privacy Statement, please do not hesitate in contacting us by email at dataprotection@iconicluxuryhotels.com.

As part of the new European Union privacy protection laws we are required to inform you when we use tracking features called 'cookies' on our website.

How We Use Cookies
"Cookies" are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details. Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

You can amend your cookie choices at the table below;

London and Regional Hotel Management Limited is committed to making their website accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA). This accessibility statement applies to the different page templates tested on this website.

This website is run by London and Regional Hotel Management Limited. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

1. Change colours, contrast levels and fonts
2. Zoom in up to 400% without the text spilling off the screen
3. Navigate most of the website using just a keyboard
4. Navigate most of the website using speech recognition software
5. Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Compliance Status

London and Regional Hotel Management Limited is committed to making this website as accessible as possible for everyone, using the WCAG 2.2 guidelines. We aim to conform with AA level and we continue to assess our efforts to meet these WCAG 2.2 standards to improve all our users’ experience.

We know some parts of this website are not fully accessible:

1. Some older PDF documents are not fully accessible to screen reader software
2. Some of our online forms and interactive elements are difficult to navigate using just a keyboard

Commitment to improvement

We are committed to continually improving the accessibility of our website and welcome feedback on how we can better meet the needs of our users. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact: https://iconic-hotels-and-resorts/contact-us

Everyone at London and Regional Hotel Management Limited is committed to sensitive custodianship and actively supporting the local environment and economy.

These key environmental and ethical initiatives are enshrined in our corporate social responsibility policy and implemented throughout our organisation:

• Minimising our environmental impact by reducing waste, improving energy efficiency, and conserving and recycling materials
• Emphasising integrity and respect for human rights and safety
• Nurturing the communities around us by sourcing quality local produce and helping protect their natural environment, prosperity, and amenities
• Encouraging our suppliers to adopt our positive environmental practices
• Conscientious stewardship of our estates, including monitoring flora and fauna, planting native species, developing wildlife habitats, and safeguarding areas of special interest
• Working with local schools and colleges to develop environmental awareness and best practice
• Supporting local charities and organisations with their environmental and ethical campaigns
• Ensuring everyone within our teams understands and contributes to our initiatives
• Encouraging clients using our meeting and conference facilities to support our schemes to give back to the community
• Communicating our CSR initiatives to guests as part of our commitment to continually enhancing our levels of service

Our Sustainability Ambitions

Climate & Environment

London and Regional Hotel Management Limited has set ambitions within the Climate theme that will:

• Organise the collection and monitoring of Scopes 1 & 2 GHG emissions
• Put in place processes for the collection of Scope 3 emission data
• Identify and set a Net Zero by 2050 target, and interim science-based emissions reduction targets

Within the Environment theme, the group will:

• Put in place environmental management practices in all hotels for the recording and management of water, food waste, recyclable and general waste, and single-use plastics
• Reduce deforestation and forest degradation from its direct operations and supply chain
• Formalise a policy for the management of hazardous waste

Social & Economic

London and Regional Hotel Management Limited has set ambitions within the Social theme to:

• Create and roll out a supplier code of conduct that lays out expected behaviours of suppliers regarding their conduct around Climate, Environmental, Diversity and Inclusion, Social, and Economic practices

London and Regional Hotel Management Limited has also identified ambitions within the Economic theme that look to:

• Create and publish a Modern Slavery Statement and human rights policy
• Review and update policies on anti-corruption and bribery
• Conduct a pay-gap analysis for each hotel not currently already performing one
• Formalise procedures for favourable payment terms for SME suppliers

Diversity & Inclusion

Within this theme, London and Regional Hotel Management Limited has set group ambitions over the next 12 months that focus on:

• Reviewing current policies and updating where necessary to ensure they are inclusive and equitable, including uniform policies and current procedures for discrimination, harassment, and bullying